Four questions, four trays

Write to Us

What you need decides where it goes and how long it takes. Four rows below, and none of them is a contact form pretending to be a person.

The router

What you have	Where it goes	What comes back	How long
A price, or a question before booking	office@mydomainetravel.com or the form	two or three questions first, then two or three trips priced	same working day in most cases
Something about a booking we already made	amend@mydomainetravel.com	the figure the schedule actually produces, before anything is changed	same working day
A complaint	amend@mydomainetravel.com, saying so plainly	a written answer from this office	five business days
Something happening while you are traveling	+1 (202) 544-0193 in hours; otherwise the operating company's number on your document	action, in writing, from us when we open	immediately if we are open

The office

Company: My Domaine Travel LLC
Street: 5100 Wisconsin Avenue NW
City: Washington, DC 20016
Country: United States
Telephone: +1 (202) 544-0193
Hours: Monday to Thursday, 9:30 am to 6 pm, and Friday, 9:30 am to 4 pm, Eastern Time

Somebody is at the desk 9:30 am to 6 pm Monday through Thursday, and until 4 pm to 4 pm, Eastern Time. Anything arriving outside those hours waits until they start again, and no page here suggests otherwise.

It is a working office and not a shop counter, so it is not staffed for callers off the street. Ring first and somebody will be waiting.

What this office will not do

Telephone you because you looked at this site: never. The only calls made from here are to people who asked for one
Ask for card details, by telephone or in writing: never. No payment is taken by this office at all. A caller asking for one is not from this office, whatever they say
Pass your details to anybody: never, except the one operating company needed to price or book your trip. Every box has a card
Keep contacting you: one line ends it permanently, with no reason needed

If you are traveling right now

Your document carries the operating company's own emergency contact. At two in the morning in a terminal, theirs is the number that can actually move something. Tell us afterwards and we take it from there at opening.

Your name goes on the booking; it has to match the passport later

Where the price goes nothing else is ever sent to it

Telephone, optional used only if writing cannot settle it

How much you want bought in advance this is the one question that changes everything else

No card nowhere on this site is there a field for one
No charge the price, the comparison, and a second price after you change your mind
No obligation including after the price arrives

The boxes above are checked in the browser before anything moves, and that check is off here, so the button is too. Put these lines in a mail to office@mydomainetravel.com and it lands in the same tray: your name, where to reply, roughly when, who is traveling with ages under 18, and a figure not to pass. Or telephone +1 (202) 544-0193 while the office is open, Mon to Thu 9:30 am to 6 pm, Fri 9:30 am to 4 pm Eastern.

Where each box above ends up, and how long it is kept, has a card of its own on the privacy page. The terms say what is binding at each moment, which before a booking is nothing.